Refund policy

Return & Refund Policy (All Sales Final)

Last updated: September 26, 2026

Thank you for shopping with Deltha. Please read this policy carefully before placing an order. By completing a purchase on shopdeltha.com, you acknowledge that you have read, understood, and agreed to the terms below. This policy is part of our Terms of Service.

All Sales Are Final

Deltha Care LLC ("Deltha") does not accept returns, exchanges, or refunds on any product once an order has been placed and fulfilled, except in the limited situations described in this policy: damaged, defective, or incorrect items, and rights that apply under the law of your country. This applies whether a product has been opened, used, or remains sealed.

Why We Have a No-Return Policy

Our products are supplements, skincare, and personal care items that are ingested, inhaled, or applied directly to the body. For the health and safety of every customer, we cannot resell or redistribute any item once it has left our facility. We have no way to guarantee that a returned product has not been opened, tampered with, contaminated, or exposed to improper conditions such as extreme heat, cold, or humidity. Every order that ships from Deltha comes directly from our controlled inventory, and this policy is how we keep it that way.

Products Covered by This Policy

This policy applies to every item sold on our website and through any of our official sales channels, including dietary supplements, capsules, gummies, powders, and elixirs; sprays and inhalable products; skincare, serums, creams, and topical products; bundles, multi-packs, and kits; sale, clearance, discounted, and promotional items; free gifts and bonus items; and gift cards. VIP Membership charges are covered by Section 6 of our Terms of Service.

Please Review Before You Buy

Because all sales are final, please review the full product description, ingredient list, directions, and warnings before purchasing. If you have allergies or sensitivities, a medical condition, are pregnant or nursing, or take any medication, consult your healthcare provider before ordering or using any Deltha product. For topical products, we recommend a patch test on a small area of skin before full use. If you have any questions about a product, contact us at try@shopdeltha.com before placing your order.

Order Cancellations

You may request a cancellation within 48 hours of placing your order by emailing try@shopdeltha.com with your order number. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method. Once an order has been processed, packed, or shipped, it can no longer be cancelled or modified, and the all-sales-final terms of this policy apply.

Damaged, Defective, or Incorrect Items

We stand behind every product we ship. If your order arrives damaged, defective, leaking, missing items, or if you received the wrong product, contact us at try@shopdeltha.com within 7 days of delivery. Include your order number, a clear description of the issue, and photos of the product, the packaging, and the shipping label. Keep all original packaging until your claim is resolved.

After we review your claim, we will either send a replacement of the same item at no cost to you or issue a refund or store credit for the affected item. In most cases you will not need to send the item back. Claims submitted more than 7 days after delivery may not be eligible, except where the law of your country provides otherwise.

Items That Are Not Considered Defective

The following are not grounds for a refund or replacement: a change of mind after purchase; ordering the wrong product, flavor, size, or quantity; dissatisfaction with taste, scent, texture, or appearance; not experiencing the results you expected, since individual results vary; and damage caused by improper storage, misuse, or failure to follow product directions after delivery.

Adverse Reactions

If you experience any unwanted reaction to a product, stop using it immediately and consult a healthcare professional. Please also let us know at try@shopdeltha.com so we can document your experience. Because every person's body is different and our products are clearly labeled with ingredients and warnings, individual reactions are not eligible for a return or refund.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered to the address provided at checkout, Deltha is not responsible for lost or stolen packages. If tracking shows delivered but you cannot find your package, check with neighbors, your building's mailroom, and your local post office, then contact the carrier directly. If tracking has not updated for 7 business days, contact us and we will open an investigation with the carrier and help you reach a resolution.

Incorrect Addresses and Refused or Undeliverable Packages

Please double-check your shipping address before completing your order. Deltha is not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If a package comes back to us because it was refused, unclaimed, or undeliverable due to an address error, we can reship it once you pay a new shipping charge. Refunds are not issued for refused or unclaimed packages.

Sale Items, Free Gifts, and Gift Cards

Items purchased on sale or with a discount code, free gifts, promotional items, and gift cards are non-refundable and cannot be exchanged for cash.

Unauthorized Returns

Any item sent back to us without prior written approval from our team will not be accepted, refunded, or returned to you, and it will be disposed of for safety reasons.

Chargebacks and Payment Disputes

If you have a problem with your order, please contact us first at try@shopdeltha.com. We respond to every inquiry within 2–5 business days and resolve most issues directly. Our full chargeback terms are in Section 9 of our Terms of Service.

International Orders

We ship to the United States, Canada, the United Kingdom, and Australia. Any import duties, taxes, or fees not collected at checkout are the customer's responsibility and are non-refundable. Packages refused at customs are not eligible for a refund.

United Kingdom. You may cancel your order within 14 days of receiving it, provided the product remains sealed and unopened in its original packaging. Because our products are health and hygiene goods, this right no longer applies once the protective seal has been broken or the product has been opened. To cancel, email try@shopdeltha.com within the 14-day period. Your statutory rights regarding faulty goods are not affected.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Canada. Nothing in this policy limits any right you have under the consumer protection laws of your province or territory.

Where any part of this policy conflicts with the mandatory consumer protection law of your country, state, or province, that law prevails.

Changes to This Policy

Deltha may update this policy at any time by posting the revised version on this page. The policy in effect at the time of your purchase applies to your order.

Contact Us

Deltha Care LLC
5830 E 2nd St, Ste 7000 #38758, Casper, WY 82609
Email: try@shopdeltha.com
Response time: 2–5 business days