Shipping policy

Shipping Policy

Last updated: September 26, 2026

This Shipping Policy is part of the Terms of Service of Deltha Care LLC, doing business as Deltha ("Deltha," "we," "us," or "our"). By placing an order on shopdeltha.com, you agree to the terms below.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, and Australia. We do not ship to other countries at this time. Orders with a shipping address outside these countries will be cancelled and refunded.

Our system checks every address automatically at checkout. Whether we can ship to a specific address, including P.O. boxes, military (APO/FPO/DPO) addresses, U.S. territories, and remote areas, is determined at checkout. If a shipping option is not available for your address, it will not appear.

Automated Order Processing

All Deltha orders are processed through an automated fulfillment system. Processing times vary based on the products ordered, inventory location, order volume, and destination. Orders are queued for fulfillment automatically once payment is confirmed. During product launches, promotions, VIP drops, and peak seasons, processing may take longer.

Every step of your order is communicated automatically by email, including order confirmation, shipment confirmation, and tracking updates. Please make sure the email address on your order is correct and check your spam or promotions folder if you don't see our messages.

Delivery Times

Delivery times vary by destination, carrier, shipping method, and the items in your order. Your estimated delivery time is calculated automatically and shown at checkout and in your shipping confirmation email.

All delivery times are estimates, not guarantees. Deltha is not responsible for delays caused by carriers, customs processing, weather, natural disasters, labor disputes, high shipping volume, or other events outside our control.

Shipping Rates

Shipping rates vary by destination, package weight, shipping method, and order contents. Rates are calculated automatically and displayed at checkout before you complete your order. You will always see your exact shipping cost before paying.

Available shipping methods, including any expedited options, are shown automatically at checkout based on your address and order.

Deltha VIP Members receive free standard shipping on all orders to any country we ship to while their membership is active, as described in Section 6 of our Terms of Service. The discount is applied automatically at checkout.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees set by the destination country. Any taxes or duties collected by Deltha are calculated automatically and shown at checkout. Duties, taxes, and brokerage fees that are not collected at checkout are the customer's responsibility and are paid to the carrier or customs authority on delivery.

Deltha has no control over these charges and cannot predict their amount. Orders refused at customs or left unclaimed because of unpaid duties or taxes are not eligible for a refund. Customs may hold or inspect packages, which can delay delivery. Some countries restrict certain supplement ingredients, and you are responsible for making sure our products can be legally imported where you live. Orders seized or destroyed by customs are not eligible for a refund.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. Deltha is not responsible for orders delivered to an incorrect or incomplete address entered at checkout. To request an address change, email try@shopdeltha.com within 48 hours of placing your order. Because fulfillment is automated, we cannot guarantee a change if your order has already entered processing, and once an order has shipped, the address cannot be changed.

If a package comes back to us because of an incorrect address, a refusal, or a failure to claim it, we can reship it once you pay a new shipping charge. Refunds are not issued for refused, unclaimed, or undeliverable packages.

Tracking and Delivery Confirmation

Tracking information is emailed to you automatically when your order ships. Tracking may take some time to show updates after the label is created. Please monitor tracking and arrange to receive your package. A package marked as delivered by the carrier is considered delivered, and carrier delivery records, including GPS and photo confirmation where available, are treated as proof of delivery.

Lost, Stolen, or Delayed Packages

Delivered but not received: Deltha is not responsible for packages lost or stolen after the carrier marks them as delivered. Check with neighbors, your building's mailroom or front desk, and your local post office, then contact the carrier directly. If you still cannot find it, email try@shopdeltha.com within 7 days of the delivery date and we will help you file a claim with the carrier.

Stuck in transit: If tracking has not updated for 7 business days, contact us at try@shopdeltha.com. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund for the lost items.

Damaged or Incorrect Items

If your order arrives damaged, leaking, missing items, or contains the wrong product, contact us at try@shopdeltha.com within 7 days of delivery with your order number and photos of the product, packaging, and shipping label. Full details are in our Return & Refund Policy.

Split Shipments and Backorders

Our automated system may split orders with multiple items into more than one package depending on inventory location, and you will receive tracking for each package. If an item becomes unavailable after you order, we will notify you and either ship it when it's back in stock or refund that item, at your choice.

VIP Exclusive Drops

Orders placed through VIP early access or exclusive drops follow this same policy. Limited releases may have different processing times, which will be shown on the product page.

Changes to This Policy

Deltha may update this policy at any time by posting the revised version on this page. The policy in effect at the time of your purchase applies to your order.

Contact Us

Deltha Care LLC
5830 E 2nd St, Ste 7000 #38758, Casper, WY 82609
Email: try@shopdeltha.com
Response time: 2–5 business days